Unit 1: Working as Cabin Crew
Unit code: L/602/5917
Unit Aim and Purpose :
The purpose of this unit is to ensure learners develop the knowledge and understanding relating to the work of cabin crew, including the duties carried out by cabin crew in the crew room.
Working as cabin crew is often seen as an exciting and glamorous career without having a full appreciation of the role and responsibilities of the job. Air cabin crew are highly trained and are the main point of contact for passengers whilst in the air. They are responsible for passenger safety and are trained to deal with security and emergency situations. These responsibilities start with ensuring that all emergency equipment is in working order before take off and demonstrating safety procedures and equipment to passengers. Air cabin crew are responsible for ensuring that passengers are comfortable throughout the flight and that the flying experience is a pleasant one. They attend to passenger needs and provide a high level of customer service throughout the flight which will include serving refreshments and selling duty-free/tax-free goods.
This unit enables learners to gain knowledge of the roles and responsibilities of air cabin crew, the chain of command on an aircraft and the ground staff they interact with. Learners will gain a knowledge of the terminology associated with the job such as IATA three letter city/airport and country codes, industry terms associated with international time and terms relating to air cabin crew duty days, rosters and stand-bys. The key part of the role of air cabin crew is carried out on the aircraft but essential duties are also undertaken in the crew room both before and after the flight. Pre- and post-flight briefings are vital to the safety and security of the flight and learners will take part in a pre-flight briefing within a simulated (or real) crew room.
Learners will gain understanding of the importance of maintaining industry standards. They will come to appreciate the need for good timekeeping, perfection in grooming and uniform and the importance of personal presentation both on and off duty. Air cabin crew have a wide range of tasks to perform pre-flight, on the aircraft and post-flight and it is essential that learners gain an understanding of how tasks should be prioritised. Last but by no means least, air cabin crew have to provide excellent customer service and learners will gain an understanding of the importance of customer service to the role, the airline and the industry.