REVIEW QUESTIONS1.Virtual teams are characterized by:
a. groups of employees who take on the added responsibilities of their former managers. b.individuals from different work areas who come together to accomplish a task. c.employees who are given the authority to implement any of their suggested actions. d.employees who meet regularly to take corrective actions to problems being experienced. e.use of computer technology to communicate with individuals at different worksites. 2. Virtual teams generally can perform the same functions and do the same things that other teams have traditionally accomplished. Many times, they can even be more efficient at tasks due to the establishment of systems and procedures, and acceptance of these by team members. Before this can happen, however, virtual teams must set the stage for effective interaction through all of the following except: a.be aware of any pessimists who may exist among them. b.assign clear roles for their members. c.share some personal information about themselves. d.ensure that the tone of introductory messages facilitates trust. e.recognize that eagerness and enthusiasm has no impact on team function.
33 Comments
REVIEW QUESTIONS1.In which order does a team ordinarily progress through Tuckman’s stages of development?
A) Norming, storming, forming, performing B) Storming, forming, norming, performing C) Forming, storming, norming, performing D) Norming, forming, storming, performing 2.When one party perceives its interests are being opposed or set back by another party, this is known as: A) functional conflict B) conflict C) dysfunctional conflict D) equity 3. Frederick Taylor believed ________ conflicts ultimately threatened management's authority and thus had to be avoided or quickly resolved. A) some B) a lot C) a majority D) all 4. Functional conflict is commonly referred to as: A) good conflict B) manageable conflict C) constructive conflict D) none of the above 5.Two team processes are team norms and team cohesiveness. A) True B) False 6.Smaller teams tend to be more cohesive than larger teams. A) True B) False 7. External threats and inter-team rivalries tend to reduce a team's cohesiveness. A) True B) False
REVIEW QUESTIONSWhat groups are you a member of in your study or work environment(s)? How big are these groups? How does the size of your class, study group, work team – or whatever:
(a) Affect your ability to come up with questions or ideas? (b) Give you help and support to do something you couldn't do alone. The following phrases and slogans project certain team roles: identify which. (Examples are drawn from Belbin, 1993.) (a) The small print is always worth reading. (b) Let's get down to the task in hand. (c) In this job you never stop learning. (d) Without continuous innovation, there is no survival. (e) Surely we can exploit that? (f) When the going gets tough, the tough get going. (g) I was very interested in your point of view. (h) Has anyone else got anything to add to this? (i) Decisions should not be based purely on enthusiasm. Read the following descriptions of team behaviour and decide to which category they belong (forming, storming, norming, performing, dorming). (a) Two of the group arguing as to whose idea is best (b) Progress becomes static (c) Desired outputs being achieved (d) Shy member of group not participating (e) Activities being allocated Why might the following be effective as team-building exercises? (a) Sending a project team (involved in the design of electronic systems for racing cars) on a recreational day out karting. (b) Sending two sales teams on a day out playing 'War Games', each being an opposing combat team trying to capture the other's flag, armed with paint guns. (c) Sending a project team on a conference at a venue away from work, with a brief to review the past year and come up with a vision for the next year. (These are actually commonly-used techniques. If you are interested, you might locate an activity centre or company near you which offers outdoor pursuits, war games or corporate entertainment and ask them about team-building exercises and the effect they have on people.)
REVIEW QUESTIONS1. Is the statement below true or false?
'A clearly expressed verbal message will always be understood.‘ 2.Communication between two members of a project team from different functions, but the same level of authority, is: A Upward C Lateral B Downward D Diagonal 3.Is the statement below true or false? 'Informal communication does not fill a gap created by an ineffective formal communication system, but co-exists with it.‘ 4. Which of the following is NOT usually a barrier to effective communication? A Distortion C Rapport B Noise D Jargon 5. Which pattern of communication is the quickest way to send a message? A The circle B The chain C The Y D The wheel 6. Poor quality lateral communication will result in which of the following? A Lack of direction B Lack of coordination C Lack of delegation D Lack of control 7. All managers have to communicates information to others in meeting and to their subordinates. Understand the nature and importance of communication is therefore an important part of managers role. Required: (a) Explain the importance of good communication. (b) Describe five major barriers to good communication. 8. Conflict in the workplace is a common feature of organisational and business life. Required: (a) Under what circumstances can a conflict be constructive? (b) Under what circumstances ca a conflict be destructive?
REVIEW QUESTIONSYour manager has heard of Global Center Leadership and wishes to involve the department in this idea. You have been asked to explain the idea to your colleagues. Required: (a) Briefly outline three skills a leader might possess. (b) Briefly explain the term ‘Global Center Leadership. (c) Describe the three major goals of action centered leadership. Suggest an appropriate style of leadership for each of the following situations. Think about your reasons for choosing each style in terms of the results you are trying to achieve, the need to secure commitment from others, and potential difficulties with both. (a) Due to outside factors, the personnel budget has been reduced for your department and 25% of your staff must be made redundant. Records of each employee's performance are available. (b) There is a recurring administrative problem which is minor, but irritating to every one in your department. Several solutions have been tried in the past, but without success. You think you have (c) a remedy which will work, but unknown problems may arise, depending on the decisions made.
REVIEW QUESTIONS1. How can organisations ensure equitable pay?
2. Reward systems should involve more than assuming that financial rewards are appropriate in all circumstances. A Explain what is meant by ‘intrinsic’ reward. B Explain what is meant by ‘extrinsic’ reward. C Describe any six types of extrinsic rewards 3.Which of the following is not one of the 4 'Cs' that need to be present for participation to work as a motivator? A Certainty B Cleverness C Capacity D Commitment 4. Content theories outline 'how can people be motivated'. True or false? A True B False 5. Which of the following is not one of Child's criteria for a reward system? A Motivate B Encourage innovative behaviour C Fill job vacancies and retain staff D Equality between grades of staff
REVIEW QUESTIONS1.Motivation is fundamental to the task of management.
(a) What is meant by a ‘content’ theory of motivation? (b) What is meant by a ‘process’ theory of motivation? (c) What is meant by a ‘equity’ theory of motivation? 2. An organisation's goals can only be achieved through the efforts of motivated individuals. Explain what is meant by the following terms: (a) Hygiene factors. (b) Motivators 3. Douglas McGregor's view that suggests that employees will exercise self-direction and self-control when they are committed to the objectives of the work is called: (a) Theory B (b) Theory Z (c) Theory A (d) Theory Y (e) Theory X 4.Which step in Maslow's Hierarchy of Needs Theory deals with achieving one's potential? (a) Safety (b) Esteem (c) Social (d) Self-actualization (e) Physiological 5.Which of the following would be classified by Herzberg as a hygiene factor? (a) Responsibility (b) Personal growth (c) Promotion (d) Achievement (e) Company policy
REVIEW QUESTIONS1. Which of the following is not generally regarded as a trait that differentiates leaders from non-leaders?
A) Absence of self-doubt. B) Intelligence. C) Drive.22 D) Job-relevant knowledge. E) Broad general knowledge. 2 Which of the following is not a characteristic of a transformational leader? A) Communicates high expectations B) Treats all employees collectively as one C) Inspires exertion of extra effort for goal achievement D) Provides vision and sense of mission E) Encourages innovative approaches to old problems 3. When your manager suggests negotiation as a method to reduce resistance to change, he means: A) The exchange of something valuable for agreement to reduce resistance to change B) The use of co-optation to obtain compliance C) Manipulation of facts to make the situation appear more attractive D) Establishment of a collective bargaining committee on each side of the issue E) The use of threats or force to obtain compliance 4.Important concepts in small group communication are leadership and leader. Leadership relates to a ___________, while a leader is a ___________. A) concept; theory B) cultural trait; behavior C) process; person D) all of the above 5.Leadership is the ability to: A) influence others. B) motivate others. C) enable others to contribute towards the effectiveness and success of the organization. D) all of the above. E) none of the above.
REVIEW QUESTIONS1. Research has shown that management involves more than simply giving command or orders or commands.
(a) Briefly describe Mintzberg’s view of the process of management. (b) From Mintzberg’s research ,identify and describe the three key roles which management appears to fulfill. 2. Which of the following is not included in our definition of management? a) Balancing efficiency against effectiveness b) Obtaining the most from limited resources-- c) Working with and through people d) Achieving organisational objectives e) (Working) within a changing environment 3. Mintzberg identified twelve managerial roles grouped into three classes -- interpersonal, inter-organisational and decisional. (a) The statement is true. (b) The statement contains one error. (c) The statement contains two errors. (d) The statement contains three errors. (e) The statement contains four errors. 4. Mintzberg argued that managers perform a number of roles which are associated with A) their level of skill/ability B) their office or position C) the type of industry they are in D) the expectations of others |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |