REVIEW QUESTIONS1. Is the statement below true or false?
'A clearly expressed verbal message will always be understood.‘ 2.Communication between two members of a project team from different functions, but the same level of authority, is: A Upward C Lateral B Downward D Diagonal 3.Is the statement below true or false? 'Informal communication does not fill a gap created by an ineffective formal communication system, but co-exists with it.‘ 4. Which of the following is NOT usually a barrier to effective communication? A Distortion C Rapport B Noise D Jargon 5. Which pattern of communication is the quickest way to send a message? A The circle B The chain C The Y D The wheel 6. Poor quality lateral communication will result in which of the following? A Lack of direction B Lack of coordination C Lack of delegation D Lack of control 7. All managers have to communicates information to others in meeting and to their subordinates. Understand the nature and importance of communication is therefore an important part of managers role. Required: (a) Explain the importance of good communication. (b) Describe five major barriers to good communication. 8. Conflict in the workplace is a common feature of organisational and business life. Required: (a) Under what circumstances can a conflict be constructive? (b) Under what circumstances ca a conflict be destructive?
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