LEARNING OUTCOME FOUR: Be Able To Recognise Potential Trends And Developments In Hospitality11/24/2016 LESSON OBJECTIVE
Assessment Criteria 4.2 Produce an impact analysis for the predicted trends and developments Below are questions pertaining to lesson 9. Please ensure to answer each question correctly. 1. What is the main purpose of the POS? 2. Explain in 2 sentence what is the PMS 3. 3 ways how hospitality systems help to make the industry more efficient. 4. Name 4 jobs that are becoming obsolete because of new systems and technologies.
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LEARNING OUTCOME FOUR: Be Able To Recognise Potential Trends And Developments In Hospitality11/24/2016 LESSON OBJECTIVE
Assessment Criteria 4.1 Present justified predictions for potential trends and developments in hospitality Below are questions pertaining to lesson 8. Please ensure to answer each question correctly. 1. What emerging markets are considered BRIC? 2. Name and explain 4 types of generations 3. Name 3 ways how a hospitality business can become “greener”. 4. What are 3 technologies used in the back-of-the- house. LESSON OBJECTIVE
Assessment Criteria 3.2 Discuss the current image of the hospitality industry Below are questions pertaining to lesson 7. Please ensure to answer each question correctly. 1. Name 3 ways how social media can improve the image of the hospitality industry. 2. How does a customer perceive quality service? 3. Give a broad definition of image. 4. Explain the difference between service and servitude? |
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