Unit code: L/601/0950
QCF level: 4
Credit value: 15 credits
The aim of this unit is to show how communications, knowledge and information can be improved within an organisation including making better use of IT systems.
This unit recognises that communications do not automatically take place effectively in organisations and that both information and work-based knowledge is often insufficient when decisions are made. Learners will look at how managers can improve the planning of their communications processes as well as their communication skills. Learners will understand why managers
need to adopt a more inclusive approach to stakeholders affected by the decisions they make and why they need to network on a more structured basis.
The unit also looks at how managers can make the information and knowledge they gain accessible to other parts of the organisation.
The unit is designed to develop learner understanding of the interaction between communications, knowledge and information. It also covers how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.
On successful completion of this unit a learner will:
1 Understand how to assess information and knowledge needs
2 Be able to create strategies to increase personal networking to widen involvement in the decision-making process
3 Be able to develop communication processes
4 Be able to improve systems relating to information and knowledge.