LESSON OBJECTIVE Assessment Criteria AC 1.2 Analyse the operations functions of a selected organisation Below are questions pertaining to lesson 2. Please ensure to answer each question correctly. 1. Which of the following is not true regarding the differences between goods and services? A) Demand for services is easier to forecast B) Customers participate in many services C) Services cannot be stored as physical inventory D) Patents do not protect services 2. A measure of the success of an operation in producing outputs that satisfy customers is A) Efficiency B) Effectiveness C) Quality D) Profitability 3. There are 5 basic organizational forms, simple, functional, divisional, conglomerate and _________? A) hybrid B) complex C) corporate D) hierarchical 4. Which of the following illustrates an activity that does not add value? A) Training employees B) Ordering parts from a supplier C) Accumulating parts in front of the next work centre D) Delivering the product to the customer 5. Social responsibility is an issue for executives, not operation managers A) True B) False Review The Video & Write A 200 Word Summary By Focusing On What You Have Learnt.
Carlene Johnson
10/2/2016 07:15:24 pm
please note that lesson two notes is missing
Natanya Bell
10/2/2016 08:21:58 pm
1) A - Demand for services is easier to forecast.
Carlene Johnson
10/12/2016 09:08:39 pm
1. A Comments are closed.
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