LESSON OBJECTIVE
Assessment Criteria 3.1 Analyse operational, managerial and legislative issues resulting from recent developments affecting the hospitality industry Below are questions pertaining to lesson 6. Please ensure to answer each question correctly. 1. What are 3 trends that are currently shaping the hospitality industry? 2. State 5 measures which employers can do to lessen labor cost 3. Explain 3 ways in which diversity is healthy for the hospitality industry. 4. Britain has recently voted to exit to leave the European Union, what body are they now trying to strengthen to lessen the impact of Brexit?
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LESSON OBJECTIVE
Assessment Criteria AC 2.2 Discuss the roles, responsibilities and qualification requirements for hospitality staff Below are questions pertaining to lesson 5. Please ensure to answer each question correctly. 1. What is the most crucial skill that a top manager should posses and why? 2. Name the three types of staff that can be found in the hospitality industry. 3. According to Mintzberg what are three managerial roles? 4. Why does a front-line manager needs to have technical skills? |
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November 2016
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