LEARNING OUTCOME THREE: Be Able To Monitor Appropriate Systems To Improve Organisational Performance10/31/2016
LESSON OBJECTIVE
Assessment Criteria AC 3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development of the process Below are questions pertaining to lesson 9. Please ensure to answer each question correctly. 1. Explain how does shared value related to the 7S Framework? 2. Identify and explain any two assessment methods that can be used to indicate improvements for organisations. 3. Define change management? LEARNING OUTCOME THREE: Be Able To Monitor Appropriate Systems To Improve Organisational Performance10/31/2016
LESSON OBJECTIVE
Assessment Criteria AC 3.1 Design systems to manage and monitor quality standards specified by the organisation Below are questions pertaining to lesson 8. Please ensure to answer each question correctly. 1. Discuss the benefits of creating a customer focus culture. 2. How can the continuous improvement process assist an organisation struggling to make a profit? 3. Discuss any two of the guiding principles of performance management LESSON OBJECTIVE
Assessment Criteria AC 2.4 Carry out work activities meeting the operational plan through effective monitoring and control Below are questions pertaining to lesson 7. Please ensure to answer each question correctly. 1. How can Total quality management assist organisations in ensuring customer’s satisfaction? 2. Identify two (2) benefits of Total Quality management to an organisation. 3. Discuss two (2) benefits of Quality Circles to an organisation. LESSON OBJECTIVE
Assessment Criteria 2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to budget and meeting organisational standards of quality Below are questions pertaining to lesson 6. Please ensure to answer each question correctly. 1. Discuss two ways in which operations managers can control activities when implementing operational plan. 2. What is an event log and how can it help an organisation to monitor the implementation of the operational plan? LESSON OBJECTIVE
Assessment Criteria AC 2.2 Write objectives, which are specific, measurable, achievable, realistic and timebased to align people and other resources in an effective and efficient way Below are questions pertaining to lesson 5. Please ensure to answer each question correctly. 1. Discuss two factors that one should consider when implementing an operation plan. 2. What are the benefits of Statistical Process Control in implementing your operational plan? LESSON OBJECTIVE
Assessment Criteria AC 2.1 Design plans which promote goals and objectives for own area of responsibility Below are questions pertaining to lesson 4. Please ensure to answer each question correctly. 1. What is the link between strategic plan and operation plan? 2. What is the importance of an operation Plan to on organisation’s success? 3. Why should business develop SMART Objectives? |
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